Refund Policy

Last updated: May 10, 2026

At My Store, your satisfaction is our top priority. If you are not completely happy with your purchase, we're here to help.

1. Returns

We accept returns within 7 days of the delivery date. To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging
Accompanied by proof of purchase (order number or receipt)

2. Non-Returnable Items

The following items cannot be returned or refunded:

Items that have been used, damaged, or altered after delivery
Items returned after the 7-day return window
Items purchased during a final sale or clearance promotion

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days using the original payment method.

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund amount.

4. Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact us within 7 days of receiving your order with photos of the damaged item.

5. Late or Missing Refunds

If you haven't received your refund yet, please:

Check your bank account again
Contact your credit card company or payment provider — it may take some time before your refund is officially posted
If you've done all of this and still have not received your refund, please contact us at razaq.store

6. How to Initiate a Return

To start a return, please contact us through our website at razaq.store with your order number and reason for return. Our team will guide you through the process.

7. Contact Us

If you have any questions about our Refund Policy, please reach out to us via our website at razaq.store. We're happy to help!